Help & Contact

Online orders and the Niko’s Bakery app

Something wrong with an order, or stuck in the app? The fastest answer is a phone call to the counter while we are open. Everything else is below.

Your order

Where is my order?

Your pickup code is on the confirmation screen and on the emailed receipt. Show it at the counter, or give the name on the order. We hold orders until we close on the pickup day: the day you ordered, or the day you chose for a pre-order.

I need to change or cancel

Call (270) 478-4441 straight away. We start on orders as soon as the ticket prints, so the sooner you call the more we can do. Our terms of sale explain refunds.

I did not get a receipt

Check your spam folder for a message from Niko’s Bakery & Cafe. If it is not there, email us with the name and phone number on the order and we will resend it.

The app says you are closed

Ordering for today runs during our opening hours, and we sometimes pause it on a very busy morning. The app and the website show when ordering opens again. While we are closed you can still pre-order for a later day. You are always welcome to call.

Your account

Signing in

Tap Sign in at the top of the app (or on the ordering page of the website) and use the email and password you chose. An account is optional: you can always order as a guest.

Forgotten password

Tap Forgot password?, enter your email, and we send a link that works for one hour. Open it on any device, choose a new password, then sign in with it in the app.

Marketing email

Your account screen has a box that reads “Email me Niko’s news and specials. Unsubscribe any time.” Tick or untick it whenever you like. Every marketing email also has an unsubscribe link.

Deleting your account

1. In the app, tap My orders, then Delete my account at the bottom. On the website, sign in on the ordering page and open your account.
2. Confirm. Your account, saved details and sessions are removed immediately, and we stop any marketing email to that address.
3. Records of completed orders stay for accounting, with your account removed from them. Our privacy policy has the details.

If you cannot get into the app, email nikosbakeryandcafe@gmail.com from the address on the account and we will delete it for you.

The app itself

The Niko’s Bakery app is built and looked after for us by Tucker Shively. If the app crashes, will not load the menu, or the card form does not appear, email tucker@tuckershively.com with your phone model and what you saw, and copy the bakery in. Ordering by phone always works in the meantime.

Privacy policy Terms of sale Order online