Terms of Sale
These are the terms for orders placed on this website or in the Niko’s Bakery app. They are short because ordering from a bakery should be simple. By paying for an order you agree to them.
The short version. You pay when you order. You see the exact total, including Kentucky sales tax where it applies, before your card is charged. You collect your order at 601 Emory Dr during our opening hours. If you need to change or cancel, call us straight away. If we get something wrong, we put it right.
Placing an order
- Online orders are for pickup only, at Niko’s Bakery & Cafe, 601 Emory Dr, Owensboro, KY 42301. We do not deliver.
- Orders for today can be placed while we are open and taking online orders. Outside those hours the website and the app will say so and take no order for today.
- On the website and in the app you can also pre-order for pickup on a later day, up to a week ahead, at any hour. Ordering for a day closes the afternoon before, at the time shown when you order. You choose the day and a pickup time within our opening hours, and you pay when you order. A pre-order is made for its day, so an item sold out today can still be pre-ordered.
- The menu shows what is on our shelves right now. If an item sells out while you are ordering, it is removed from your basket before you pay, and we will never substitute an item without asking you.
- The pickup time you choose is an estimate. Most orders are ready sooner; at busy times they may take a little longer.
- Catering trays, whole cakes and other large items may need more notice than the pickup times offered. If your order needs it, we will call you to agree a time.
Prices and payment
- Prices are in US dollars and match the prices at our counter.
- Kentucky sales tax is added where it applies. The exact total, tax included, is shown to you before your card is charged, and that is the only amount charged.
- Payment is taken in full when you place the order, through Clover, our payment processor. Card details are entered into Clover’s own secure fields and never pass through our website or app.
- Your receipt is emailed to the address you gave. Your pickup code is on it and on the confirmation screen.
Collecting your order
- Show your pickup code, or give the name on the order, at the counter.
- We hold your order until we close on its pickup day: the day it was placed, or for a pre-order the day you chose. An order that is not collected that day is not refunded, unless the fault was ours.
Changes and cancellations
- To change or cancel an order, call us right away on (270) 478-4441. We start on orders as soon as the ticket prints in the kitchen, so the sooner you call the more we can do.
- An order we have already made or set aside cannot be cancelled for a refund, but we will always try to help.
- If we cannot make part of your order (an item sold out after you paid, for example), we will contact you, and refund that part or offer an alternative you are happy with.
Refunds
- If we made a mistake with your order, or the quality is not what it should be, tell us and we will refund it or replace it. Please tell us the same day, and bring the item or a photo if you can.
- Refunds go back to the card that paid, through Clover, and usually appear within a few business days depending on your bank.
Allergens and dietary needs
Our kitchen handles wheat, dairy, eggs, nuts, peanuts, soy and sesame every day, and our products may contain or have come into contact with any of them. If you have an allergy, tell us in the order notes and speak to us when you collect. We take care, but we cannot guarantee any product is free of an allergen.
Accounts
- An account is optional. It saves your details and your order history.
- Keep your password to yourself. Orders placed from your account are your responsibility, so tell us straight away if you think someone else has used it.
- You can delete your account at any time from the account screen in the app or on the website.
Everything else
- We may update these terms. The date at the top tells you when they last changed, and the terms in force when you place an order are the ones that apply to it.
- These terms are governed by the laws of the Commonwealth of Kentucky.
- Questions: (270) 478-4441 or nikosbakeryandcafe@gmail.com. Our privacy policy explains what we do with your information.